Terms and Conditions of Purchase and Delivery
These Terms establish the mutual rights, obligations and responsibilities of the Buyer and the Seller – MB Onergy (hereinafter “the Seller”) – when purchasing goods in the online store www.onergy.life.
The Terms are mandatory for all Buyers. To place an order, Buyers must familiarize themselves with these Terms and with the Privacy Policy.
- General Provisions
1.1. The Buyer may shop as a registered user or as a guest.
1.2. The agreement between the Buyer and the Seller is deemed concluded at the moment when the order confirmation is sent by the Seller via email.
- Placing an Order
2.1. Orders can be placed only through the website www.onergy.life.
2.2. The Buyer must provide accurate contact information and select a delivery and payment method.
2.3. The Seller has the right to refuse an order if the Buyer provides inaccurate information or fails to comply with these Terms.
- Prices and Payment
3.1. All prices are indicated in euros, including VAT.
3.2. Available payment methods:
- bank transfer;
- online banking (Montonio or other listed providers);
- credit/debit card (Visa, Mastercard, Google Pay, Apple Pay).
3.3. Orders are processed only after full payment is received, unless expressly agreed otherwise.
- Delivery
4.1. Goods are delivered via selected parcel terminals or courier services: DPD, Venipak, DHL (or other options indicated when placing the order).
4.2. Delivery charges are shown during checkout.
4.3. The Buyer will be informed about shipment status by email.
4.4. The Seller is not liable for delivery delays caused by the carrier or force majeure circumstances.
- Returns and Right of Withdrawal
5.1. The Buyer has the right to withdraw from the contract and return the goods within 14 calendar days of receiving them, without giving any reason (in accordance with the Civil Code of the Republic of Lithuania and the Law on Consumer Protection).
5.2. Returned goods must be undamaged, unused, complete and in their original packaging.
5.3. The Buyer covers the direct cost of returning the goods, except in cases where the goods are defective or incorrectly delivered.
5.4. Refunds are issued within 14 days after the returned goods are received.
- Warranty and Complaints
6.1. All goods are covered by the manufacturer’s warranty, if specified.
6.2. Complaints about defective goods should be sent by email to info@onergy.life.
6.3. The Seller responds to complaints within 14 calendar days.
- Processing of Personal Data
7.1. The controller of the Buyer’s personal data is MB Onergy.
7.2. Data are processed in accordance with the General Data Protection Regulation (GDPR) and the laws of the Republic of Lithuania.
7.3. Detailed information is provided in the Privacy Policy, which the Buyer must review.
- Liability
8.1. The Buyer is responsible for providing accurate data.
8.2. The Seller is not liable for losses arising from the Buyer’s negligence or non-compliance with these Terms.
- Final Provisions
9.1. The Seller reserves the right to amend these Terms at any time by publishing updates on the website.
9.2. All disputes are resolved through negotiation; if no agreement is reached, disputes shall be settled in the courts of the Republic of Lithuania in accordance with applicable laws.